This document describes the policy and conduct through which NixServers guarantees the quality of its services.
1.1 NixServers offers a 99,9% network uptime guarantee. This is measured on a monthly basis based on NixServers' monitoring systems and the following formula:
Uptime = (Last_month_service_available_minutes x 100 / Total_last_month_minutes) %
1.2 NixServers takes responsability in supplying its customers with accurate and unmodified data regarding the uptime value, once per month, on customer request regarding the calculus of the uptime value on the previous month.
1.3 In case NixServers fails to provide the uptime guarantee, the customer will be indemnified according to the following discount list, applicable to the next month's invoice for the affected services:
Discount list:
Between 99,9% and 98% | with a discount of 5% of the invoice value for the following month |
Between 97,9% and 95% | with a discount of 10% of the invoice value for the following month |
Between 94,9% and 93% | with a discount of 15% of the invoice value for the following month |
Less than 92,9% | with a discount of 100% of the invoice value for the following month |
1.4 The following sistuations are explicitly part of the SLA:
1.5 The following situations are explicitly not part of the SLA: